Let’s Connect with ICE&A
Whether you’re looking for custom ceramic production, OEM/ODM collaboration, or simply wish to explore partnership opportunities, the ICE&A team is here to help. Our experienced staff is ready to answer your questions, guide you through our process, and bring your creative vision to life.
Fill out the form below or reach out via email — we’ll get back to you as soon as possible.
We’d love To Hear From You!
Visit Our Studio & Offices
Our facilities are located in both Thailand and Vietnam, where every ceramic piece is crafted with precision and care. Visits are welcome by appointment. We look forward to sharing our creative process and craftsmanship with you.
Frequently Asked Questions – Before You Reach Out
Q1: How long does it take to receive a response after I submit the form?
A: We usually respond within 1–2 business days. For urgent requests, please let us know in your message.
Q2: Do you offer international shipping?
A: Yes, we ship worldwide. Our logistics team will coordinate the best shipping method based on your location and order size.
Q3: Can I request a sample before placing an order?
A: Certainly. We welcome sample requests. Please let us know the product type and approximate quantity.
Q4: What is the minimum order quantity (MOQ)?
A: It varies depending on the item and customization. Typically, MOQs start at 100–500 units. We may offer flexibility depending on your project needs — feel free to contact us by email to discuss the details.
Q5: Can I visit your factory in Thailand or Vietnam?
A: Yes. We’re happy to schedule on-site visits by appointment. Contact us to arrange a tour.
Q6: Do you work with small businesses or startups?
A: Absolutely. We support both global brands and emerging designers with customized ceramic solutions.